NetReco: AI Recovery Agent

NetReco: AI Recovery Agent
A multi-tenant, AI-powered voice platform that lets banks and NBFCs automate outbound EMI reminder and loan recovery calls, while staying RBI/TRAI compliant and fully auditable.
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Smarter Collections, Human-Level Conversations

Every day, NetReco reviews a bank’s loan portfolio, identifies accounts due soon or already overdue, and places natural, two-way AI voice calls to borrowers in their own language. Each bank runs as its own secure tenant; its loan data, call recordings, and configuration stay isolated from every other bank on the platform.

Key features of

NetReco

Automated Reminder & Recovery calling campaigns

Natural, two-way AI voice conversations in the borrower's language

Real-time Promise-to-Pay capture with automated follow-up

Automatic escalation to human Recovery Agents for sensitive cases

Role-based multi-tenant access (Super Admin, Tenant Admin, Sub Admin)

9-step self-service bank onboarding wizard

Unify your data today

Benefits you get

Scale collections outreach without scaling headcount

Stay RBI/TRAI compliant with built-in consent & calling-window rules

Resolve payments faster with real-time Promise-to-Pay tracking

Full auditability with PII masking and a complete audit trail

Use Cases

Banks automating EMI reminder calls ahead of due dates

NBFCs recovering overdue accounts (DPD > 0) at scale

Collections teams routing only sensitive/escalated cases to human agents

Integrations & Compliance

Integrates with a bank's core system via REST API, SFTP, or DataZenX middleware

Enforces RBI's 08:00 to 19:00 calling window, consent-first disclosure, and default PII masking